FAQ – Capacitación en línea en plásticos, polímeros y reciclaje | Lote de rol

Choose the course, language and number of places where packages are offered. Add the selected option to your basket and complete payment. Each place provides access for one named participant. The price of your selected option appears beside the purchase button.

After payment, email office@rolbatch.eu with your order number and each participant’s full name and email address. If you have bought several courses, tell us which course each person should receive. The name you provide will appear on the certificate, so please check its spelling before sending it.

We activate access after receiving payment and the participant’s details. Login instructions are sent to the participant’s email address. If the message has not arrived, check the spam folder and then contact us with your order number. Access the Academy at www.academy.rolbatch.eu.

The access period is shown in the course description. The standard period is 30 days. During that time, you can study at your own pace and revisit the available materials. Contact us if you need a longer access period.

Webinars usually last between 30 and 90 minutes. The length of an online course depends on its programme and number of modules. Check the individual course description for its scope and recording length. The access period is separate from the running time of the recordings.

Choose from the language options on the individual course page. Our range includes courses in Polish, English, German, Spanish and Italian; the available languages vary by course. Contact us if you need another language. Course language information.

Yes. You can replay the available lessons during your online course access period. For a live webinar, check its description to see whether a recording is included and how long it will remain available.

You need a computer, tablet or smartphone, an up-to-date web browser and a reliable internet connection. Use headphones or speakers to listen to the recordings. A larger screen makes technical diagrams and documents easier to read.

Check the preview materials on the course page. If no sample lesson is shown, contact us with the course name. We will point you to available materials that help you assess the content and teaching approach.

Our courses serve people working in plastics processing and recycling, as well as newcomers to the industry. Choose a programme suited to your role: operator, process engineer, laboratory colleague, buyer, salesperson, production manager or director. Each course description explains its level and intended audience.

Our materials are developed with practitioners and specialists in plastics processing and recycling. Dr Magdalena Laabs oversees their preparation and delivers many of the courses. Check the individual course description for information about its trainer.

Sales teams often benefit from a foundation in materials, processes and industry terminology. For managers and directors, we help match training to responsibilities such as production, quality or implementing requirements. You can also enquire about individual consultancy and mentoring.

Yes. Courses with package options let you select 1, 3, 5 or 10 places, as shown on the product page. For a different number of places, several courses or different languages within one team, use the quotation button or contact us. Include the number of participants, courses and languages so we can prepare a company offer.

Yes. You can suggest a new subject or ask us to adapt an existing programme. Describe the process, problem and intended outcome, together with the participants’ roles, experience and numbers. We will discuss the scope in an online meeting. By agreement, the training can include documentation, photographs and recordings from your company.

Yes, for regular customers who use our online courses. On-site training is available exclusively in Poland and Germany: in Warsaw, Berlin or at the customer’s premises in either country. The programme can combine theory with sessions at a machine, for example one classroom day followed by one practical day. Groups are usually around 10 people; smaller groups receive an individual quote. Use our contact form to arrange an online meeting and discuss your training needs.

Recorded courses can be completed at your own pace during the access period. Live webinars and company training have separately agreed dates. If you need to change a date or the start of your access period, contact us before the training begins. The options depend on your order and arrangements with the trainer.

Yes. Our range includes introductions to recycling and more detailed technical courses. If you need a structured introduction to the terminology, start with the recycling glossary. Technical materials cover terms such as MFR, MVR, melt flow testers and polymer types. View the course: 100 key recycling terms.

You receive a certificate of participation after completing the course. Where the programme includes a quiz or test, its assessment criteria and diploma requirements are specified for that course. A participation certificate and a diploma confirming that you passed an assessment are different documents. Certificate and diploma information.

Your certificate is issued in the language in which you purchased the course. You can request an additional version in another language, for example when applying for work abroad. Email office@rolbatch.eu with your full name, course title and the language you need.

A certificate documents participation, while an assessment diploma confirms that the course’s assessment criteria have been met. You can include the document with your CV or present it to an employer. Its acceptance in a particular recruitment or other process is determined by the recipient. Course completion does not replace statutory professional authorisations or certification of a facility.

Rolbatch Sp. z o.o. holds Educational Organisation Management System certificate no. 299/2026 to ISO 21001:2018, issued by Certika Sp. z o.o. It is valid from 24 April 2026 to 23 April 2029. Its scope includes online training, e-learning courses, webinars, consultancy and company training.

Magdalena Laabs holds SIMP licence no. 127, dated 1 September 2026, authorising use of the SIMP trade mark in her expert assessment activities within Rolbatch, a SIMP franchise business in Kielce, and access to the SIMP list of experts. The licence remains valid for the duration of the franchise agreement. These documents concern the organisation and its activities and are separate from an individual course certificate.

First check your email and Academy account. If you cannot find the document, contact us with your full name, course title, approximate completion date and the email address used for training. We will confirm whether it can be reissued and any charge for an additional or printed copy before proceeding.

Yes. For a business order, provide the buyer’s full details and tax or EU VAT number. Course prices are quoted excluding VAT; tax and the order total are shown at checkout. If you need clarification about the tax treatment of your company’s order, contact us before paying.

The current price appears on the course page after you select a language and, where available, a package. A package price covers the complete selected number of places. Request a personalised quote for other participant numbers, several courses or a company programme.

Contact us with your order number and the circumstances. Cancellation, refund and digital content terms are set out in our terms and conditions and the information provided at purchase. We review requests with regard to the type of order and your applicable rights.

Yes. You can email questions about the course material. Include the course title, module and a specific description of your question. Analysis of your own production process, individual consultancy or mentoring can be arranged separately.

Email office@rolbatch.eu or use the Academy contact form.
Poland: +48 572 142 814
Germany: +49 151 4576 7422
To discuss training for your team, ask to arrange an online meeting. Include the topic, number of people and their roles.

Browse our online courses and subscribe to the newsletter using the form in the shop footer. You can also follow Magdalena Laabs and Rolbatch. Contact us if you would like help choosing a topic and level.

Yes. To contribute to training, use our contact form to describe your experience, specialist area and proposed topic. If you are interested in recommending our courses, ask about the affiliate programme and its current terms.

Our online courses are delivered over the internet. On-site training for regular customers is available exclusively in Poland and Germany, by prior arrangement. See our contact page for current contact and correspondence details.